Frequently Asked Questions

Product prices are determined entirely by the item, with branding tailored to your particular style and branding approach. This delivers you the freedom to decide how your message or logo is used. After you’ve decided on a product and discussed your branding requirements, we’ll provide you with a precise price that is customised for your order.

Yes, we offer highly competitive pricing across our extensive range of corporate gifts, apparel, and promotional items. Our long-standing relationships with suppliers and streamlined operations help us deliver great value without compromising on quality. We also aim to match or better competitor quotes where possible, ensuring the best return on your investment.

Absolutely. The material, colour, and surface texture of a product can influence how your logo appears after branding. For instance, a logo may look different on cotton versus metal or leather. Our team offers professional guidance to ensure your logo maintains its integrity and visual impact across your chosen items.

Yes, based on the availability of products and branding strategy, we are prepared to handle urgent orders and are aware that there may be tight deadlines. To fulfil tight deadlines without sacrificing quality, we collaborate closely with you. Get in touch with us as soon as you can to determine viability and begin the process right away.

We can only brand trademarks if you are the legal owner or have written permission from the trademark holder. To protect intellectual property rights, we require appropriate documentation before proceeding with any branded items containing trademarked logos or content.

Each design package includes a set number of design hours tailored to your project scope. While basic packages cover essential design needs, more complex branding or multiple concept revisions may require additional hours. We’ll discuss your needs upfront and provide transparent estimates based on your goals and timeline.

Yes, once the design process is full payment has been made, you’ll receive your final logo or artwork in vector format. This ensures you can reuse your branding for future print, signage, or marketing campaigns without limitations. We believe in giving you full ownership of your brand assets.

While most items can be branded, the suitability depends on the product’s material and shape. Some items support multiple branding methods (like embroidery or engraving, while others may have size or surface limitations. Our team will advise on the best options for your logo to look professional and clear.

Yes, most branded products come with a minimum order quantity (MOQ), which varies depending on the item and branding method. MOQs help maintain cost efficiency and production feasibility. Contact us for details on specific products—our team will guide you through the best options within your budget.

Delivery times depend on the item selected, branding requirements, and order volume. Typically, unbranded items ship faster—often within a few days—while branded orders may take 5 to 10 working days. We’ll confirm timelines at the start and keep you updated throughout the production and delivery process.

Yes, we deliver nationwide across South Africa and can also arrange deliveries to neighboring countries. Our reliable logistics partners ensure safe and timely delivery to your doorstep, whether you’re located in Johannesburg, Cape Town, Durban, or elsewhere. The size of the package and the distance may result in further delivery fees.

Yes, definitely. For branding, you can provide us with your existing design or logo in vector format. Our in-house design team is available to help if you want design support or wish to improve your idea. We offer flexible design options according to your branding goals.

We accept various payment methods, including EFT (Electronic Funds Transfer), which is our preferred option for secure transactions. You will find revenue details on your bill of sale. Full payment is typically required before production begins, especially for branded or custom-made orders.

We serve a diverse range of clients, including corporations, event planners, schools, non-profits, small businesses, and government organisations. Whether you’re ordering for a large promotional campaign or a small internal event, our team offers the same level of professionalism, service, and creativity tailored to your brand’s needs.

Yes, we offer personalised guidance to help you choose the most suitable products for your event, campaign, or audience. Our team considers your brand identity, message, budget, and timeline to recommend impactful promotional items that align with your marketing objectives and create lasting impressions.

We may deliver rush or same-day branding services for certain products and branding methods, depending on stock and production capacity. These services might cost extra and are contingent on availability. Contact us directly to discuss your urgent requirements—we’ll do our best to accommodate them.

Yes, we proudly offer a range of eco-friendly and sustainable promotional products. These include items made from recycled, biodegradable, or organic materials. As part of our commitment to sustainability, we help clients make conscious choices that align with their environmental values without compromising on quality or branding.